{"id":"69ae987fc960aef98d0a1655","title":"Report Path Problems","path":"walks/mapping/report-path-problems","contentMarkdown":"# Reporting footpath problems to KCC\n\nPlease help us keep footpaths in a good state of repair! Problems with a right of way in Kent can be reported to Kent County Council via their website or by phone. Online reporting is preferable: you can be kept informed of progress.\n\nWhichever method you choose, you must be able to locate the problem precisely - e.g. giving the map reference when using the phone. If you are reporting on line you can supply one or more photos as part of your submission.\n\n**To report by phone**, call KCC on **03000 41 71 71** (Monday to Friday, 9am to 5pm).\n**_You should use this number in an emergency – something which could cause an injury or accident._**\nRemember that the staff take calls for the whole of Kent and may not know the local area, so be precise about the location.\n\n**To report online**, go to [this page on the KCC website](https://www.kent.gov.uk/environment-waste-and-planning/public-rights-of-way/report-a-problem-on-a-right-of-way) and click on the \"Report a problem\" button.\n\n1. The first time you do this it will ask you to register your contact details. Next time, you will be able just to log in with your user name and password.\n\n2. You will be presented with a Public Rights of Way Map. Click on the \"Report a Fault\" button on the left, if it is not already selected. Three icons will show, top right of the map.\n\n3. You can use the search options left of the map to find the right area of the map. Alternatively – and at some point you will need to do this anyway – use the mouse (fingers on a tablet) to drag the map and the mouse wheel / fingers, or the + / - buttons on the map, to zoom in to the place where the footpath fault is. As you zoom in, the map detail will increase, and at some point you will see icons for the 'furniture' (stiles, gates, etc) on the footpaths.\n\n4. Click on the pointed finger icon and then click on the path concerned; it should then be highlighted.\n\n5. Click on the yellow triangle with an \"!\" exclamation mark in it; a blue dot appears. Move the dot to the point on the highlighted footpath where the problem is and click.\n\n6. A scroll down list of problems appears. Select the appropriate one and then add a text explanation of the problem in the box that opens. There is also the option to upload a photograph. You can select more than one photo at once (Ctrl & click), but the total size must not exceed 1 MB.\n\nMore detailed instructions, with screenshots, are available in [this document](https://sevenoaksramblers.org.uk/images/activities/How_to_report_a_footpath_problem_to_KCC_-_full_v3.pdf).\n\n---\n\n*Originally migrated from [https://sevenoaksramblers.org.uk/mapping/report-path-problems.html](https://sevenoaksramblers.org.uk/mapping/report-path-problems.html).*","contentHtml":"

Reporting footpath problems to KCC

\n

Please help us keep footpaths in a good state of repair! Problems with a right of way in Kent can be reported to Kent County Council via their website or by phone. Online reporting is preferable: you can be kept informed of progress.

\n

Whichever method you choose, you must be able to locate the problem precisely - e.g. giving the map reference when using the phone. If you are reporting on line you can supply one or more photos as part of your submission.

\n

To report by phone, call KCC on 03000 41 71 71 (Monday to Friday, 9am to 5pm).\nYou should use this number in an emergency – something which could cause an injury or accident.\nRemember that the staff take calls for the whole of Kent and may not know the local area, so be precise about the location.

\n

To report online, go to this page on the KCC website and click on the "Report a problem" button.

\n
    \n

  1. The first time you do this it will ask you to register your contact details. Next time, you will be able just to log in with your user name and password.

    \n
    2. \n

  2. You will be presented with a Public Rights of Way Map. Click on the "Report a Fault" button on the left, if it is not already selected. Three icons will show, top right of the map.

    \n
    3. \n

  3. You can use the search options left of the map to find the right area of the map. Alternatively – and at some point you will need to do this anyway – use the mouse (fingers on a tablet) to drag the map and the mouse wheel / fingers, or the + / - buttons on the map, to zoom in to the place where the footpath fault is. As you zoom in, the map detail will increase, and at some point you will see icons for the 'furniture' (stiles, gates, etc) on the footpaths.

    \n
    4. \n

  4. Click on the pointed finger icon and then click on the path concerned; it should then be highlighted.

    \n
    5. \n

  5. Click on the yellow triangle with an "!" exclamation mark in it; a blue dot appears. Move the dot to the point on the highlighted footpath where the problem is and click.

    \n
    6. \n

  6. A scroll down list of problems appears. Select the appropriate one and then add a text explanation of the problem in the box that opens. There is also the option to upload a photograph. You can select more than one photo at once (Ctrl & click), but the total size must not exceed 1 MB.

    \n
    7. \n
\n

More detailed instructions, with screenshots, are available in this document.

\n
\n

Originally migrated from https://sevenoaksramblers.org.uk/mapping/report-path-problems.html.

\n"}